Frequently Asked Questions
What is your return policy?
We aim for complete customer satisfaction. Most items can be returned within 14 days of delivery for a full refund, provided they are in their original condition. However, certain items, including perishable goods and personal hygiene products, are non-returnable.
How long does shipping take?
Orders are typically processed same day or within 24hrs of order receival. Delivery times vary based on location, with standard shipping in Ontario taking 1-3 business days. Expedited options are also available for faster delivery.
Do you offer free shipping?
Yes, we provide free standard shipping on all orders over $75 CAD (before tax) within Canada. For orders under this amount, shipping rates will be calculated at checkout based on weight, size, and location.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your shipment in real time from Purolator. This allows you to stay updated on your order's status until it arrives.
What should I do if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact our customer service within 48 hours of delivery. We recommend taking photos of the damaged product and packaging to assist in the resolution process.
Can I exchange an item?
We do not offer exchanges for items. If you require a replacement, please contact us, and we may ship a replacement item before receiving the original. However, if the original item is not returned within the specified timeframe, you may be charged for the replacement.
What payment methods do you accept?
We accept various payment methods, including major credit cards and other secure payment options. Please check our checkout page for the full list of accepted payment methods.
How can I contact customer support?
If you have any questions or need assistance, you can reach our customer support team at supportninja@b2bdiscounters.ca or by phone at (289) 230-9267. We are here to help you with any inquiries you may have.
