Return Policy

Refund Policy

1. Returns and Refunds

We want you to be completely satisfied with your purchase. If you are not satisfied, you can return most items within 14 days of delivery for a full refund or replacement.

2. Return Process

• Initiate a Return: To start a return, write to supportninja@b2bdiscounters.ca and follow the instructions.
• Condition of Items: Items must be returned in their original condition, including all packaging, accessories, and manuals.

3. Refunds

• Refund Method: Refunds will be issued to the original payment method.
• Refund Timeframe: Once we receive and process your return, refunds typically take 5-7 business days to appear in your account.
• Advanced Refunds: In some cases, we may issue a refund before receiving the returned item.

4. Exchanges and Replacements

• Initiate an Exchange: If you need a replacement, write to supportninja@b2bdiscounters.ca
• Advanced Replacements: We may ship a replacement item before receiving the original item. If the original item is not returned within the specified timeframe, you may be charged for the replacement.

5. Exceptions and Special Cases

• Non-Returnable Items: Certain items, such as perishable goods, custom products, certain food service packaging items, and digital downloads, are not eligible for returns.
• Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service for assistance.

6. Contact Us

If you have any questions or need further assistance, please contact our customer service team at supportninja@b2bdiscounters.ca.