Please include your 4-digit order number (e.g., #1234) to help us assist you faster.
1. How to Update My Shipping Address
Q: I need to update my shipping address. How can I do this?
A: If your order hasn’t shipped yet, contact us immediately at supportninja@b2bdiscounters.ca with your updated address and order number. If the order is still processing, we’ll update it. Once dispatched, the address cannot be changed.
2. Where Is My Order?
Q: I’ve ordered from B2B Discounters. When will I receive my order?
A: Follow our Shipping Policy for more information.
3. How to Track My Order
Q: How can I track my order once it has shipped?
A: You’ll receive a tracking link in your shipping confirmation email. Click the link to view your order status. If you run into any issues, contact us at supportninja@b2bdiscounters.ca.
4. Why Hasn’t My Order Shipped Yet?
Q: I placed my order a few days ago, but it hasn’t shipped. What’s happening?
A: Your order may still be processing. Delays can happen due to high demand, stock availability, or payment issues. You’ll receive a tracking number as soon as your order ships.
5. What If My Order Says Delivered, But I Haven’t Received It?
Q: The tracking says my order was delivered, but I haven’t received anything.
A: Double-check around your property, mailbox, or with neighbors. Sometimes carriers mark packages as delivered early. Are you still unable to locate the package? Reach out to your local post office, then contact us at supportninja@b2bdiscounters.ca.
6. How Do I Return or Exchange an Item?
Q: I’m not satisfied with my purchase. How do I return it or exchange it?
A: We’re here to help. Email us at supportninja@b2bdiscounters.ca, and we’ll guide you through the process. Please include your order number and inform us whether you would prefer a return or an exchange.
7. What Should I Do If I Receive a Damaged Item?
Q: My order arrived damaged. What should I do?
A: Email supportninja@b2bdiscounters.ca with clear photos of the damaged item. We’ll take care of it with a replacement or refund.