Shipping policy

Shipping Information

This policy applies to Canada. We have designed this policy to make sure you understand our shipping policies and procedures clearly. By ordering from B2B Discounters, you accept the policies contained herein.

Shipping Costs

Shipping charges are determined at checkout by the delivery location & shipping weight. Shipments over certain order value in specific provinces may qualify for free shipping. Please refer to the table below for a detailed breakdown of applicable charges.

How We Calculate Free Shipping 

We want to make shipping as affordable and straightforward as possible. At checkout, we automatically review your delivery location, order value, and shipment requirements to determine whether your order qualifies for free shipping. Free shipping is available on qualifying orders within eligible service areas. If free shipping applies, the savings will appear automatically at checkout. If a shipping charge is required, you will always see it before placing your order, with no surprises.

Most orders over $99 from the same province of fulfillment are eligible for Free Shipping with the exception of certain remote areas/postal codes or shipping weight.

Transit, Handling & Order Cut-Off Time

• Order handling time is 1-2 business days (Monday to Friday). 
  
• The order cut-off time will be 02:00 PM (GMT-05:00) Eastern Time (Toronto)
  

Transit Times:

Shipping Delay:

There are some factors affecting shipping that are beyond our control, including

• Weather conditions
• Holiday seasons
• Errors by the shipping company (Purolator/Canada Post/Canpar)

Note: Products with 'Stock Incoming' status may be subject to extended delivery times if the customer chooses to proceed with the purchase.

Important: B2B Discounters cannot be held accountable for any delays caused by the customs clearance process in the destination country. Customs authorities solely determine when to release your package, and we have no control over this process.

Shipping Status:

Once your order ships, you'll promptly receive a shipping confirmation email containing your tracking number.

If you don't receive the shipping confirmation email immediately, don't worry! We are aware of the delivery date or date range provided at checkout, and rest assured, we will deliver the items within that timeframe.

Order Changes:

Please notify us immediately if there are any changes to your order. You cannot exchange custom or pre-ordered pieces for other designs.

Item Not Received:

If you have successfully placed an order and still haven't received it, even though the tracking status indicates delivery, we recommend contacting the courier to locate your shipment. If the issue persists, kindly email us at supportninja@b2bdiscounters.ca

Change of Address

If you need to update your shipping address, please contact us at supportninja@b2bdiscounters.ca or call us at +1 (888) 885 4904 within 24 hours of placing your order. Please note that we cannot change the shipping address once your order is in transit. Our live agents are available from Mon-Fri, 9am to 5pm. 

Incorrect address

If we return your order because you provided an incorrect address at checkout, you will bear the additional shipping costs.

For further inquiries:

If you have any further questions, please contact our customer service at

Address:  3150 Harvester Rd, Burlington, ON, L7N 3W8, Canada

Phone: +1 (888) 885 4904

Email: supportninja@b2bdiscounters.ca

Support Hours: Monday to Friday: 09:00 am - 05:00 pm