Privacy Policy

Last updated: October 20, 2026

B2B Discounters (“we,” “us,” or “our”) operates the website b2bdiscounters.ca and provides online shopping services for business and individual customers. Our website is powered by Shopify.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, create an account, make a purchase, subscribe to our marketing communications, or contact us.

We handle personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable, and applicable provincial privacy legislation.

1. Personal Information We Collect

The personal information we collect depends on how you interact with our website and services. It may include:

Contact information: Name, email address, telephone number, billing address, and shipping address.
Business information: Company name and other business details you provide when creating an account, placing an order, or contacting us.
Order and transaction information: Products viewed or purchased, order history, returns, delivery details, payment status, and transaction records.
Account information: Login credentials, account preferences, saved addresses, and related account details.
Communications: Information you provide when contacting customer service, completing a contact form, submitting a review, or responding to a survey.
Technical and usage information: IP address, browser type, device information, cookies, pages visited, and interactions with our website.

Payment information is processed through the payment services made available at checkout. We may receive transaction confirmations and related payment details without necessarily receiving or storing your complete payment card information.

2. How We Collect Personal Information

We may collect personal information:

Directly from you when you place an order, create an account, complete a form, or contact us.
Automatically when you browse or interact with our website through cookies and similar technologies.
Through Shopify and other service providers that help us operate our website and deliver our services.
From other sources where permitted by applicable law and where the information is relevant to our business relationship with you.

3. How We Use Personal Information

We use personal information for legitimate business purposes, including to:

Process orders, payments, deliveries, returns, and refunds.
Create and manage customer accounts.
Respond to customer inquiries and provide customer support.
Communicate order confirmations, shipping updates, account notices, and other service-related information.
Recommend relevant products and improve product descriptions, search, navigation, and the overall shopping experience.
Send promotional emails and information about products, offers, and other updates where permitted by law and, where required, with your consent.
Understand website performance, customer purchasing patterns, and the effectiveness of our marketing activities.
Detect and prevent fraud, unauthorized transactions, security incidents, and other misuse of our services.
Comply with applicable laws and enforce our terms and policies.

We limit the collection, use, and retention of personal information to what is reasonably necessary for the purposes identified in this policy, subject to applicable legal requirements.

4. Cookies, Analytics, and Similar Technologies

Our website and its service providers may use cookies, pixels, tags, and similar technologies to operate the website, remember preferences, understand how visitors interact with our store, measure marketing performance, and improve the customer experience.

These technologies may collect information about your device, browsing activity, pages visited, and interactions with products or advertisements.

You may be able to manage cookies through your browser settings and, where available, our website's privacy or cookie preference tools. Disabling certain cookies may affect website functionality.

Where required by applicable law, we will seek consent before using non-essential cookies or similar technologies.

5. Marketing Communications

If you subscribe to our mailing list or otherwise consent to receive promotional communications, we may use your contact information to send product updates, promotions, special offers, and other marketing messages.

You may unsubscribe from promotional emails at any time using the unsubscribe link included in the message or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending necessary transactional or service-related messages, such as order confirmations and shipping notifications.

We handle commercial electronic messages in accordance with Canada's applicable anti-spam legislation (CASL).

6. How We Share Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our business and provide our services, including:

Shopify: To host and operate our online store, support checkout, manage customer accounts, and provide e-commerce functionality.
Payment providers: To process payments and help prevent fraudulent transactions.
Shipping and fulfillment providers: To deliver orders, track shipments, and coordinate returns.
Technology, analytics, and marketing providers: To support website functionality, measure performance, manage communications, and improve our services.
Customer service providers: To help respond to customer inquiries and resolve issues.
Professional advisers and authorities: Where necessary to comply with legal obligations, protect our rights, or address fraud, security, or legal matters.

We may also disclose personal information in connection with a business transaction, such as a merger, acquisition, or reorganization, subject to applicable legal requirements.

We do not disclose personal information to third parties for purposes unrelated to our business operations unless permitted or required by law or otherwise authorized by you.

Third-party service providers may process information in accordance with their own privacy policies and contractual obligations.

7. Shopify and International Processing

Our online store is hosted by Shopify. Information collected through our website may be processed by Shopify and other service providers to support our store and provide related services.

Some service providers may store or process personal information outside your province or country of residence, including in jurisdictions where privacy laws may differ from those in Canada.

Where applicable, we take reasonable steps to ensure that personal information handled by service providers receives appropriate protection and is processed in accordance with applicable legal requirements.

For additional information about Shopify's privacy practices, please review the Shopify Consumer Privacy Policy.

8. Data Retention and Security

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, maintain business and transaction records, resolve disputes, and comply with applicable legal obligations.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, loss, misuse, or alteration.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.

Where required by law, we will take appropriate steps in response to a privacy breach, including providing notifications to affected individuals or authorities when legally required.

9. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have the right to:

Request access to personal information we hold about you.
Request corrections to inaccurate or incomplete personal information.
Withdraw consent to certain uses or disclosures of your personal information, subject to legal or contractual restrictions.
Request the deletion of personal information where applicable law provides that right.
Unsubscribe from promotional communications.
Submit a privacy-related question or complaint.

We may need to verify your identity before responding to a request. Certain information may need to be retained where required by law or for legitimate business purposes.

To exercise your privacy rights, contact us using the information in the Contact Us section below.

You may also have the right to contact the relevant privacy regulator in your jurisdiction.

10. Third-Party Websites

Our website may contain links to third-party websites or services. Those websites operate independently and may have their own privacy policies and practices.

We encourage you to review the privacy policies of any third-party websites you visit. We are not responsible for the privacy practices of websites that we do not operate, subject to applicable law.

11. Children's Privacy

Our website and services are intended for customers who are legally able to use them under the laws applicable to their location. We do not knowingly collect personal information from children where doing so would be prohibited by applicable law.

If you believe a child has provided personal information to us inappropriately, please contact us so we can review the situation and take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, service providers, or legal requirements.

The revised version will be posted on this page with an updated “Last updated” date. Where required by applicable law, we will provide additional notice or obtain consent for material changes.

13. Contact Us

If you have questions about this Privacy Policy, would like to access or correct your personal information, or wish to submit a privacy-related request or complaint, please contact us:

B2B Discounters

Email: supportninja@b2bdiscounters.ca

Phone: 1-888-885-4904

Mailing address:
3150 Harvester Road
Burlington, Ontario, Canada
L7N 3N8

Customer support hours: Monday to Friday, 9:00 a.m. to 5:00 p.m. Eastern Time.

Please include sufficient information for us to understand your request. We may contact you to verify your identity before proceeding.